FAQ
1. How do I place an order?
To place an order, simply browse our website, select the products you’d like to purchase, add them to your cart and proceed to checkout.
2. When will I receive my digital product after purchase?
After completing your purchase of a digital product, you will typically receive an email with instructions on how to access and download your digital content. If you have not received your digital product within 24 hours, please check your spam or junk email folder, and then contact our customer support team for further assistance.
3. What payment methods do you accept?
We accept major credit cards, debit cards, and PayPal for online purchases. We use secure payment processing methods to ensure the safety of your transactions.
4. What is your return and refund policy?
Please review our Returns Policy.
5. How can I contact customer support?
If you have any questions, concerns, or feedback, our customer support team is here to help. You can contact us through our website’s contact form or by emailing salam@thesoulfulmuslim.com. We strive to respond to all inquiries promptly and provide excellent customer service.
6. Do you offer Gifting services?
While we currently do not offer gift wrapping, our physical products come in a beautiful honeycomb packaging, complete with a number of incense sticks. You are more than welcome to write a message that we can include on a small card inside the box, just leave us the information in the note section when checking out.
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Learn more about our products by shopping the range here. We have both digital and physical products to best suit your needs. Also don’t forget to follow our journey on Instagram here for exclusive content and sales. You’ll also find easy ways to implement Islamic habits into your everyday life.