shipping information
1. Shipping Location Information
We currently offer shipping within Australia and Internationally.
Please note that The Soulful Muslim is not responsible for any customs duties, taxes, or additional charges that may be applied upon delivery. These fees, if applicable, are the responsibility of the customer.
2. Local Pickup
We offer free local pickup from Dallas 3047 (Melbourne, VIC)
3. Free Delivery
We offer free standard delivery on orders $100 or more Australia wide.
4. Processing Time
Orders are typically processed within 1-3 business days. Additionally, you will receive a confirmation email once your order has been shipped.
5. Shipping Methods and Delivery Times
We offer various shipping options to ensure you receive your order as quickly as possible. Delivery times may vary based on your location:
Within Australia:
- Standard Shipping: 3-6 business days
- Express Shipping: 1-3 business days (available for an additional fee)
International Orders:
Estimated delivery time is 5-15 business days, depending on the destination and local postal services. However, please note that this is an estimate, and we cannot guarantee delivery times due to potential delays caused by customs, courier disruptions, or other unforeseen circumstances.
6. Shipping Costs
We calculate shipping costs at checkout based on your order total and selected shipping method.
Please enquire for any bulk international orders as the shipping costs will differ and be calculated accordingly.
7. Incorrect Address
Please ensure that you provide accurate shipping information at checkout. Please note that we are not responsible for lost or delayed packages due to incorrect addresses entered by the customer.
8. Changes to This Policy
We reserve the right to update or modify this shipping policy at any time. Any changes will be effective immediately upon posting the revised policy on our website.
Learn more about our products by shopping the range here. We currently ship only Australia wide but fear not! We also have a range of digital products for our overseas community to choose from. Also don’t forget to follow our journey on Instagram here for exclusive content and sales.