Returns Policy
Returns policy
1. Return Eligibility
We do not accept returns or exchanges for change of mind.
If you receive a defective or damaged product, please contact us within 7 days of delivery at salam@thesoulfulmuslim.com with your order number, photos and a description of the issue.
2. Replacement Process
Upon receiving your request, we will review the details and, if applicable, provide instructions for returning the defective item. We will replace the item at no additional cost to you if it is determined to be defective or damaged.
3. Return Shipping
For defective items, we will cover the return shipping costs. You will receive a prepaid shipping label via email for the return. If the item is not defective and you choose to return it for other reasons, you will be responsible for the return shipping costs.
4. Non-Refundable Items
Please note that we do not offer refunds for any purchases made. All sales are final unless the item is defective.
5. How to Initiate a Return
To initiate a return for a defective item, please contact us at salam@thesoulfulmuslim.com.
6. Processing Time
Once we receive your returned item, we will inspect it and notify you of the status of your replacement.
We process replacements typically within 5-7 business days of receiving the returned item.
7. Digital Products
Please note that all sales of digital products are final, and we do not accept returns or exchanges for these items. Once a digital product is purchased and delivered, it cannot be returned or refunded. We encourage you to review product descriptions and requirements carefully before making a purchase to ensure you are fully satisfied with your choice.
8. Changes to This Policy
We reserve the right to update or modify this return policy at any time. Any changes will be effective immediately upon posting the revised policy on our website.
Learn more about our products by shopping the range here. We currently ship only Australia wide but fear not! We also have a range of digital products for our overseas community to choose from. Also don’t forget to follow our journey on Instagram here for exclusive content and sales.
Returns Policy